Legal
Refund & Return Policy
When you can get a refund, how we put data issues right, and how to send a request.
Last updated: 10 October 2026
Delivered work is non-refundable
Our research is done by hand, so once your list or report is delivered, the payment can't be refunded.
Bad data? We fix it first
If accuracy falls well below what we agreed, we replace the data at no extra cost before anything else.
Ask within 7 days
Send your request in writing within 7 days of delivery. We reply with a decision within 14 business days.
01Our commitment
Our goal is simple: give you accurate, relevant data that matches the criteria we agreed in your project. Every project goes through careful verification and quality checks before it reaches you, so the data you get is reliable and useful for your business.
02General policy
Our work involves a lot of manual research and data compiling, so payments for completed services are generally non-refundable. Once a project is finished and the data (such as a lead list or research report) has been delivered to you, we can’t issue a refund.
03When you can get a refund or credit
Even though most of our work is non-refundable, we believe in being fair. We’ll review a refund or credit request in these situations:
- Service not delivered. If we don’t deliver the agreed service or data within the agreed timeline, and the delay is entirely our fault, you’ll get a full refund.
- Significant data inaccuracy. Your project proposal sets out the level of data accuracy we guarantee. If the delivered data has inaccuracies (for example, an email bounce rate) well above the agreed threshold, we’ll first replace the inaccurate data at no extra cost. If we can’t fix it, we’ll consider a partial or full refund case by case.
- Project cancellation. If you cancel a project before it’s finished, you pay for the work done up to that point. Any remaining balance may be refunded.
04How to request a refund
Contact us in writing (email is easiest) within 7 days of project delivery. Please include:
- Your name and company name
- The project invoice number
- A clear explanation of why you’re asking for a refund, with supporting evidence (for example, a bounce report)
05How we review requests
Our management team reviews every request. We’ll look into your claim and let you know our decision within 14 business days. The final decision on all refund requests rests with Cheap Lead Generation.
06Contact us
Questions about this policy? Email us at contact@cheapleadgeneration.com and we’ll get back to you.
Questions about a refund?
Talk to us before you decide anything. We’ll look at your project and find a fair way forward.
