Last Updated: 26/08/2025
At Cheap Lead Generation, we are committed to delivering high-quality services and ensuring client satisfaction. This policy outlines the terms and conditions under which refunds may be issued for our services.
1. Our Commitment
Our goal is to provide accurate and relevant data that meets the specific criteria outlined in our project agreement. We perform rigorous verification and quality checks to ensure the data we deliver is reliable and valuable for your business.
2. General Policy
Due to the nature of our services, which involve extensive research, data compilation, and manual labor, payments for services rendered are generally non-refundable. Once a project is completed and the data (such as a lead list or research report) has been delivered to you, we cannot issue a refund.
3. Situations for a Refund or Credit
While our services are non-refundable in most cases, we believe in fair practice and will review refund or credit requests under the following specific circumstances:
– Service Not Delivered: If we fail to deliver the agreed-upon service or data within the specified timeline due to reasons solely attributable to us, you are eligible for a full refund.
– Significant Data Inaccuracy: We guarantee a certain level of data accuracy, which will be defined in our project proposal. If the delivered data contains inaccuracies (e.g., an email bounce rate) that significantly exceed the agreed-upon threshold, we will first offer to revise and replace the inaccurate data at no extra cost. If we are unable to rectify the issue, a partial or full refund may be considered on a case-by-case basis.
– Project Cancellation: If you choose to cancel a project before its completion, any refund will be based on the amount of work already completed. You will be billed for the work performed up to the point of cancellation, and any remaining balance may be refunded.
4. How to Request a Refund
To request a refund, you must contact us in writing within 7 days of project delivery. Your request must include:
Your name and company name.
The project invoice number.
A detailed explanation of why you are requesting a refund, supported by relevant evidence (e.g., a bounce report).
5. Review Process
All refund requests will be reviewed by our management team. We will investigate your claim and notify you of our decision within 14 business days. We reserve the right to make the final decision on all refund requests.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at contact@cheapleadgeneration.com
